TERMS AND CONDITIONS

Dear customer,
We inform you that the General Conditions of Sale, set out below, indicate, in compliance with the regulations in force for the protection of the consumer, the conditions and methods by which to proceed with the online purchase on the website “Le Selve di Vallolmo” (www.leselvedivallolmo.it), of the products of your interest in a safe, easy and convenient way. Therefore, please read and accept them in order to proceed with your purchase.

1. SUBJECT

These General Terms and Conditions of Sale (hereinafter, “General Terms and Conditions”) govern the sale of products of the food genre (hereinafter, “Product” or “Products”) marketed by Az. Agricola Orlandi Claudio (hereafter, “Seller”) through the website www.leselvedivallolmo.it (hereafter, the “Site”) to consumer users and users acting for business purposes (hereafter, “Client” or “Customers”).

These General Terms and Conditions shall be effective as of the date of their acceptance by the customer on the Site, which shall be deemed for all purposes to be acceptance within the meaning of Art. 1341 of the Civil Code. The Seller reserves the right to change these General Conditions at any time by reporting them on the site.

Any contractual or extra-contractual liability on the part of the Company for direct or indirect damage to persons and/or property caused by the non-acceptance, even partial, of an order is excluded.

The Customer who accesses the Site to make purchases is required, before placing his or her purchase order, to read carefully these General Terms and Conditions made available to him or her on the Site and available for consultation at any time. The Customer will be identified through the data entered by him/her in the purchase order. It is forbidden for the Customer to provide false and/or invented data in the online order procedure and further communications. The Seller is exonerated from any liability in this regard and reserves the right to prosecute any violation and abuse.

By accepting these Conditions of Sale, moreover, the Customer releases the Seller from any liability arising from the issuance of erroneous tax documents due to errors relating to the data provided by the Customer when placing the order online, the Customer being solely responsible for their correct entry. In the event that the person making purchases on the Site requires an invoice to be issued and/or is otherwise not a “consumer or user” as defined in Art. 3(1)(a) of the Consumer Code, the withdrawal rules in Art. 7 and 8 of these General Conditions nor, more generally, the provisions that under the same Consumer Code apply only to “consumers.” Contracts concluded with the Seller through the Site are governed by these General Conditions in accordance with Italian law. The language available to conclude the contract is Italian and English.

2. MODE OF PURCHASE

The purchase of Products is made by accessing the Site and registering for it. For each of the Products, the price and a description containing the main features of the Products is available on the Site. All supporting purchase information is intended as general information material only. It is understood that the picture accompanying the description of the product may not be perfectly representative of its characteristics, but differ in color, size, accessory products in the picture.

The purchase procedure on the Site involves the following steps:

1) Click on the desired product to access the relevant product sheet and view all relevant information about the product in detail. Select the quantity and any variation and then click on “Add to Cart.”

2) To purchase right away, click on “Go to checkout.” To change the contents of the cart, click on the “plus” or “minus” symbols under “Quantity.” To delete the product, click on the “delete” or “recycle bin” icon. View the products placed in your shopping cart and, to finalize your order, click on “Proceed with Order.”

3) Enter the necessary shipping and billing information and select the payment method:
– credit card (online prepayment)
– PayPal (online prepayment).

4) Read the ‘purchase summary and click on “Place order” or “PayPal” or “Place order”

Upon completion of your purchase, you will receive an e-mail containing your order identification data and confirmation that your order has been successfully received. Only people of legal age are allowed to place orders. The Seller will not be responsible for orders placed by minors without parental permission.

The correct receipt of the order is confirmed by the Seller by an automatic e-mail response, sent to the e-mail address provided by the customer at the time of registration. This confirmation message will contain an “order number,” to be used in the event of any communication with the Seller. The message will contain all the data entered by the Customer, who agrees to verify their correctness and promptly notify any corrections.

The Seller reserves the right to refuse or cancel an order, in case of doubts about the veracity – incomplete or inconsistent personal data, payment defaults already manifested in previous purchases, doubtful authenticity of the credit card – or in case of unavailability of products.

Notification of order rejection or cancellation (by e-mail or telephone) may not be timely and may also occur following subsequent contact by the customer.

By submitting the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares that he/she has read all the information provided to him/her during the purchase process and fully accepts these transcribed General and Payment Terms and Conditions, as well as the Privacy Policy.

The contract entered into between the Seller and the Customer shall be deemed to be concluded with the acceptance of the order by the Seller. Such acceptance will be communicated to the Customer by means of an e-email confirming the order itself containing a reference to these General Conditions, the order number, shipping and billing information, a list of the Products ordered with their essential characteristics, the total price – including delivery charges – and the method of payment used.

3. METHOD OF PAYMENT

All prices on the site are in Euros (€) and are to be understood as retail prices, therefore, inclusive of Value Added Tax (VAT) according to their respective product categories.

Prices may change without notice, and the only correct price is to be understood to be the price quoted at the time of purchase.

The price is intended to refer to the piece whose weight may have a variation with a range (plus or minus) of about 80 gr. from the indicated product weight. In the case of whole hams, there may be a variation with a “range” (plus or minus) of about 500 g from the indicated weight of the product. The variation in weight is due to the fact that these are handcrafted products whose dimensions vary from piece to piece.

On certain products, which are subject to price promotions, the Seller reserves the right to accept orders by reducing their quantity, subject to prior notice and acceptance by the Customer, failing which the order shall be deemed cancelled.

In the case of purchase of the goods with payment method “credit card”, at the same time as the conclusion of the online transaction, the bank of reference will authorize only the commitment of the amount related to the purchase made.

Payment by “Credit Card”: to ensure maximum security, the Customer will make the payment transaction directly on the bank’s secure server. The Site does not store the Customer’s credit card number, but thanks to the protected communication system of the credit reference institute, from the second expenditure, the Customer who wishes to do so – by selecting the appropriate option – will be able to proceed with the purchase without entering his data again. The Referring Credit Institution uses the SSL protocol to encrypt data transmitted between its server and the Client’s browser.

“PayPal”: Once the order has been confirmed, the Customer will be redirected to PayPal’s website where he/she can make the payment with his/her account or using a card, including a prepaid card, or otherwise in the manner accepted by PayPal and in accordance with its terms.

Goods are sent only after order acceptance and receipt of credit. In case of cancellation of the order, either by the customer or in case of non-acceptance of the same by the Seller, the cancellation of the same will be carried out and the release of the committed amount (the time of release depends solely on the banking system). Carried out the cancellation of the transaction, the Seller cannot be held liable for any damages, resulting from the release of the committed amount by the banking system.

The Seller reserves the right to ask the customer for additional documents proving the ownership of the credit card. In the absence of sending the documentation, the Seller reserves the right not to accept the order.

In any case, an Invoice will be issued with the data entered by the Customer during the order process (Tax Code and/or VAT number). In that case, the invoice will be sent via email to the address indicated. The Client (whether professional or private) is responsible for the correct entry of billing information.

4. SHIPPING MODE DELIVERY

The Seller ships exclusively throughout Italy.

Delivery is free for orders over €90.00

You can pick up the package in person free of charge at the “Le Selve di Vallolmo” store located at Via Erbosa no. 14, 52014, Porrena di Poppi (Arezzo).

Delivery charges are the responsibility of the Customer and are indicated when placing the order. Shipping prices are automatically calculated by the system and shown to the Customer during the order confirmation process and before purchase.

No liability can be attributed to the Seller in the event of delay in processing the order or delivery of what was ordered.

Upon delivery, the Customer is required to check:

– That the packaging is intact, neither damaged, nor wet, or otherwise altered;

– That the number of packages corresponds to what is indicated in the transport document.

Any damage to the Product or packaging or mismatch of indications, must be immediately contested to the courier by affixing WRITTEN RESERVE OF CONTROL, on the courier’s proof of delivery. Once the courier’s document has been signed, the Customer may not object to any dispute about the external characteristics of what has been delivered. In case of failure to collect within 5 working days of the material in stock at the warehouses of the courier due to repeated inability to deliver to the address specified by the Customer when ordering, the order will be canceled and it will not be possible to request a refund.

Products purchased on the Site are delivered to the address indicated by the Customer during the purchase process in the appropriate “Shipping Information” field. All purchases will be delivered by express courier (hereafter, “Courier”) Monday through Friday, excluding holidays and national holidays.

Seller shall not be liable for delays that cannot be foreseen or attributed to it or for any damages, losses, costs, wrong and/or non-delivery of the Products due to force majeure or fortuitous event (e.g., natural disasters, adverse weather conditions, strikes, accidents etc.).

Except in cases of force majeure or unforeseeable circumstances, the Products ordered will be shipped within a period of 7 (seven) working days from the day after the day on which the Seller has confirmed the order to the Customer by means of special order confirmation email. If the first delivery attempt is unsuccessful, stock is opened and notice is sent to the sender to request instructions.

Under no circumstances will there be a refund of the price charged for Products that can no longer be sold to third parties (e.g., fresh or easily perishable food products) or a refund of the cost of shipping.

All sectioned products will be shipped “vacuum-packed,” except for some that may possibly be shipped without “vacuum-packed” packaging if ordered in whole pieces or if clearly expressed by the Customer during the order purchase process by checking the appropriate box before placing the Product in the “Shopping Cart.”

5. CONFORMITY DEFECTS AND CONDITIONS OF RETURN

In case of conformity defects in the Products sold, the Customer should immediately contact Customer Service by writing to the email: leselvedivallolmo@gmail.com

The exercise of the right of withdrawal is valid within 14 days from the date of receipt of the goods, however in line with current Italian law it is possible to exercise the right of withdrawal only for products that can be put back on the market without danger to consumers’ health.

For this very reason, in this case, it is not possible to return food products, of which proper storage cannot be guaranteed.

The seller in any case, in case of lack of conformity of the product, reserves the right to take back the goods subject to complaint.

6. ERRORS AND LIMITATIONS OF LIABILITY

The information about the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which, therefore, the Seller cannot be held responsible, except in cases of willful misconduct or gross negligence.

The Seller reserves the right to correct errors, inaccuracies or omissions even after an order has been submitted, or to change or update information at any time without prior notice, without prejudice to the Customer’s rights under these General Terms and Conditions and the Consumer Code.

Except in the case of willful misconduct or gross negligence, any right of the Customer to compensation for damages or recognition of an indemnity, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance or fulfillment, even partial, of an order, is excluded.

7. APPLICABLE LAW

The contract of sale between the Customer and the Seller is concluded in Italy and governed by Italian Law. Insofar as not otherwise stipulated, the relevant Italian law applies.

For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the customer is a consumer, i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order a VAT number reference, the territorial jurisdiction is that of the Court of reference of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller’s registered office.